1. Q: Do I need to pay sales tax?
A: No, there is no sales tax on our website.
2. Q: What are the acceptable payment methods?
A: We accept credit cards (Visa, MasterCard, etc.) and Western Union, Paypal,virtual currency
3. Q: Is my payment on your website safe?
A: All online payments are safe and secure. Our website creates a safe trading environment. The ordering system we use is the industry standard for encryption technology – protecting the private information you register on our website. The encryption system provides you with security and peace of mind when your browser and local network support the use of encrypted data transfers.
4. Q: What should I do if the online order cannot be successfully placed?
A: If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off the firewall, and try again. Second, if the problem persists, change another computer or other internet browser, such as Firefox, and try. Or you can try logging in after a few hours. Finally, if the above steps do not work, you can contact us.
5. Q: Can I cancel my order?
A: Cancellation must be requested before the item is shipped. We usually process orders within 24 hours and ship within 24-48 hours. Once the item has shipped, the order cannot be cancelled.
6. Q: How to cancel the order?
A: Please contact our customer service via email or whatsapp within 24 hours after purchase. However, please note that sometimes items will ship within 24 hours of placing your order, depending on when you place your order – the closer to package pickup time (by the shipping company), the faster the item will ship.
7. Q: How do I track my order?
A: After delivery, the customer will send the tracking information to you by mail
8. Q: What if my order does not arrive?
A: Make sure all your orders are shipped. If your order shows on the tracking website that your package has been sent and you have not received it within 2 weeks; please contact customer service for assistance.
9. Q: How to return the goods purchased on this site?
A: We design our products to bring quality and performance to our customers’ active lives. We feel the same way about customer service. If you need a return or exchange, we’ll be happy to help you. Please find more details on our Shipping and Returns page.
10. Q: Are there any extra charges for replacement or refund?
A: It depends. If for any reason you are not satisfied with the item, but the failure was not our fault, you shall pay for shipping and re-shipping for the replacement. If you request a refund, the initial shipping fee will not be refunded. But if it turns out that the fault is our fault, we will take full responsibility and no additional charge.
11. Q: Does it support cash on delivery?
A: No cash on delivery, but you can take photos for you to confirm before shipping, if there is no problem, it will be shipped
This website reserves the right to make adjustments to the return and exchange policy. Exceptional circumstances may require a partnership with a company business partner. For more information, please contact our customer service.